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Order 3+ cards for free UK delivery. Spend £29 on cards & notebooks to receive 10% off
Order 3+ cards for free UK delivery. Spend £29 on cards & notebooks to receive 10% off

Contact & FAQ

Points of contact

Address

10 Wilton Business Centre,
Kingsway,
Wilton,
Salisbury,
SP2 0AH

Email
judi@judigloverart.com
Other

Speak to us using our Live Chat app. We're happy to help and can answer any questions you have.

Send a direct enquiry

Frequently Asked Questions

How does shipping work for cards?

For local UK orders, we aim to deliver within 1-2 working days including Saturdays using Royal Mail 1st Class letter post.

UK orders of cards have a £1 shipping fee for up to 2 cards and free shipping for orders of 3 or more.

For a set of 20 cards we use a Royal Mail Recorded Delivery service which is trackable.

Every order is packed within 24 hours of receiving it (Mon - Friday). If your order is urgent please do make contact, we want to help as much as possible!

We post card all orders in high quality hard-backed envelopes which will go through any standard letter box.

If you would like to schedule a birthday card for example in the future you can add a note with the date at checkout and we'll ensure it's sent on time. You will get a confirmation email when the card is sent.

European & Rest of World orders, we aim for 3 - 5 working days to be delivered via Royal Mail International Standard. A small extra charge is applied for deliveries in Europe and Rest of World. This is calculated at checkout once the address is entered.

How does shipping work for prints?

UK mainland shipping is free for all prints.

All prints are sent recorded delivery with a tracking number. When placing an order you will receive an order confirmation.

Prints are all printed to order and typically you will receive a tracking number 2-3 days after your order letting you know a delivery date and time. The process from order to delivery takes approximately 5 working days for framed prints. 

Prints only follow the same process however you will receive confirmation 1 working day after order and delivery in 2-3 working days.

How can I track my package?

For Prints and Sets of 20 Cards we offer a trackable service free of charge.

Cards are sent using Royal Mail Recorded Delivery.

Prints are sent using a courier service and you can use the tracking number to change a delivery date, leave at another address or any other delivery related instructions.

I'd like to place an order for cards, what's the process?

Simply add as many items as you wish to your shopping cart while browsing our store.

You might like to add a personalised message to be handwritten by us in a card, a box is provided to do this when you view the card. This is a free service.

If you order over three cards shipping is free. If you create your own set of cards of 10 or more 10% is automatically taken off the order price and shipping is free too. The 10% off is shown in the cart page while shipping is shown at checkout. 

Once you want to proceed with the order do so by going to the cart. You can review your order here. If you have added any personalised messages they can be reviewed. Once this is reviewed by you and you are happy click "checkout".

Add your email address and follow the instructions by providing us with delivery information (if you are sending to someone else enter their information in "Shipping address") and continue to payment.

Select payment method the for goods. All major credit/debit cards are accepted along with online payments such as PayPal. Review your contact and delivery details - we will ship your package within 24 hours from order placement.

Our support team is always happy to guide you at any step, for a quick response while you're here click on the chat button.

You can also email directly to: orders@judigloverart.com or submit a request via this contact page.

I'd like to place an order for prints, what's the process?

Simply add as many items as you wish to your shopping cart while browsing our store. You can select your framing options as you look through each item.

Once you want to proceed with the order do so by going to the cart. You can review your order here. Once this is reviewed by you and you are happy click "checkout".

Add your email address and follow the instructions by providing us with delivery information (if you are sending to someone else enter their information in "Shipping address") and continue to payment.

Select payment method the for goods. All major credit/debit cards are accepted along with online payments such as PayPal. Review your contact and delivery details.

Prints are all printed to order and typically you will receive a tracking number 2-3 days after your order letting you know a delivery date and time. The process from order to delivery takes approximately 5 working days for framed prints.

Prints only follow the same process however you will receive confirmation 1 working day after order and delivery in 2-3 working days.

Our support team is always happy to guide you at any step, for a quick response while you're here click on the chat button.

You can also email directly to: orders@judigloverart.com or  submit a request via this contact page.

Payments

You can select your preferred payment method at checkout. All major debit and credit cards are accepted along with online payment methods such as Apple Pay, Google Pay and PayPal.

The payment section of the website is fully Payment Card Industry Compliant (PCI-DSS). You will leave our site when entering your details to a secure payment gateway (for example PayPal) and automatically come back when the checkout is complete.

All prices shown include VAT at the standard UK rate.

If you have any questions during your payment detail page we are unable to help as this is a secure environment, however you can go back a page or two and chat to us if you have any questions.

Discounts

Good Question. They sometimes help!

If you have a discount code then please apply this at the contact information page. If you are on mobile you may have to click on "Show order summary" to see the Discount Code box. Once entered you will see the deduction to your order price.

If you create your own set of cards of 10 or more 10% is automatically taken off the order price.

Orders of 3 or more cards will receive free shipping.

When signing up to the Newsletter you will receive 10% off your first order, please copy your code to use this at checkout.

If you signed up for the newsletter and do not have your code to hand it's no problem, please click on the message icon in the bottom right of the page and we'll provide you a code.

Returns and Refunds

Your 100% satisfaction is important for us. We want you to be completely happy and confident in your purchase and if there is any problem at all please email us and we will do our best to resolve it.

Our policy lasts 60 days. If 60 days have gone by since your purchase unfortunately we can’t offer you a refund or exchange. 

Should you wish to return anything we will be happy to fully refund or exchange a product provided if it is undamaged.

If the product returned is not in good condition or it is damaged, refunds will be given at the discretion of the management.

Refunds will not include any postal costs incurred by Judi Glover Art or by you the customer. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund but we want to make sure you are happy so this will be an open dialogue with you.

If approved then your refund will be processed and a credit will automatically be applied to your original method of payment within 5 days. If you haven’t received a refund yet, first check your bank account again. Then contact your payment method company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet please contact us at orders@judigloverart.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@judigloverart.com and send your item to: 10 Wilton Business Centre, Salisbury, SP2 0AH, United Kingdom.

Shipping
To return your product, you should mail your product to: 10 Wilton Business Centre, Salisbury, SP2 0AH, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

No Fuss Returns

60 Days Returns Policy

Exclusive Art

100% Exclusive Art

Local business

Handmade in the UK

Eco-friendly

100% Recyclable Packaging